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FAQ

WHAT IF I DO NOT HAVE A DEBIT OR CREDIT CARD?
WHAT PAYMENT METHODS DO YOU ACCEPT?
CAN I PLACE MORE THAN ONE ORDER AT A TIME?
CAN MORE THAN ONE PERSON PLACE AN ORDER FOR AN INMATE?
WHAT HAPPENS IF I PLACE AN ORDER AND AN ITEM IS OUT OF STOCK?
WHAT IS YOUR RETURN POLICY?
WHAT IF AN INMATE IS MOVED OR TRANSFERRED AFTER I HAVE ORDERED?
WHEN WILL THE INMATE RECEIVE THE PACKAGE I ORDERED?
CAN I SUBSTITUTE AN ITEM IN A CARE PACKAGE?
HOW DO I KNOW IF THE ITEMS IN THE CARE PACKAGES HAVE BEEN APPROVED BY THE CORRECTIONAL FACILITY I’M SENDING TO?
IS THERE A DOLLAR LIMIT FOR HOW MUCH I CAN PURCHASE?